{"id":6168,"date":"2017-06-27T14:53:16","date_gmt":"2017-06-27T12:53:16","guid":{"rendered":"http:\/\/dialog.jservice.com\/?page_id=6168"},"modified":"2017-09-22T15:24:51","modified_gmt":"2017-09-22T13:24:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.dialogausili.com\/en\/faqs-dialog-devices\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1464337871215{border-top-width: 1px !important;padding-top: 5vw !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;}”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1464337876029{padding-top: 0px !important;}”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:40|text_align:center|color:%231c1a19″ google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text]<\/p>\n

In our FAQ section, you will find a list of the most frequently asked questions and their responses. If you cannot find an answer to your question, please contact us.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1502439948316{padding-bottom: 100px !important;}”][vc_column][vc_tta_accordion style=”modern” spacing=”20″ gap=”20″ c_icon=”” active_section=”1″ no_fill=”true”][vc_tta_section title=”Where can I buy your products?” tab_id=”1498639187779-dada5340-db10″][vc_column_text]In Italy, all our products are exclusively distributed by Sapio Life S.r.l.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I contact Sapio Life S.r.l.?” tab_id=”1498639248921-3a729db5-db3a”][vc_column_text]To contact Sapio Life S.r.l. visit the website www.sapio.it<\/a> or contact the Freephone number +39 800 830 005[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are your products available on prescription?” tab_id=”1498639248140-efffe227-818a”][vc_column_text]Yes, because all our communicators are medical and electro-medical devices.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why can Medical Devices only be prescribed?” tab_id=”1498639247460-3b33631c-a7ff”][vc_column_text]A Medical Devices is defined by its intended use. When a medical aid mitigates or compensates for a disability, it is, by definition, a Medical Device. Communicators are aids for temporary or permanent disability of expressive language and are therefore Medical Devices.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who can prescribe one of your MDs?” tab_id=”1499421938633-52508fb3-6b6f”][vc_column_text]The prescription can only be made by a medical doctor accredited by the Ministry of Health, generally a child neuro-psychiatrist, neurologist, physiatrist etc. We recommend that you consult your specialist.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there any additional cost?” tab_id=”1499421989591-1fb2a043-7234″][vc_column_text]Generally, no.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Once I have one of your devices, who will help me to use it?” tab_id=”1499421993406-36ddccc6-500d”][vc_column_text]<\/p>\n

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We provide unlimited technical assistance. On the other hand, for creating preliminary AAC work, we recommend seeing a specialist in the sector.
\nOur aim is not only to provide a solution and a product, but a solution that is in agreement with what specialists say.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I need a personalisation, who can I contact?” tab_id=”1499422100328-5d9f2048-58c7″][vc_column_text]<\/p>\n

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To request the personalisation of your communicator, contact our Help Desk on +39 0783 1925 671. Follow the voice instructions and select the option related to the communicator you wish to carry out personalisations on.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When can I receive assistance?” tab_id=”1499422170760-446c5b74-e9fe”][vc_column_text]For all assistance requests, contact our Help Desk service on +39 0783 19 25 671 from Monday to Friday, from 09:30 to 12:30 and from 15:30 to 18:30.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What number can I phone at the weekend?” tab_id=”1499422311592-dd4d224e-5614″][vc_column_text]<\/p>\n

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On Saturdays and Sundays, we are available on +39 0783 19 25 673. Follow the telephone procedure to register an urgent assistance request.
\nEach request is processed by our Help Desk staff and forwarded to the first available operator, who will then contact you.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I request personalisations outside of working hours?” tab_id=”1499422366785-263a2616-aee6″][vc_column_text]<\/p>\n

We guarantee reachability and support even outside of working hours, on +39 0783 19 25 673, for urgent requests only.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”The communicator is not accurate. What can I do?” tab_id=”1500969907032-b2bf80ef-a25a”][vc_column_text]In general, the pointer\u2019s precision is directly proportional to the quality of the positioning and the quality of the calibration. If you encounter difficulties accessing one cell but not another, the first thing to check is that the communicator has been positioned correctly, then repeat the calibration.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to calibrate every time I turn it on?” tab_id=”1500969962952-03431fdc-2361″][vc_column_text]No, you only need to calibrate once. One calibration done well and carefully will allow you to make full use of your communicator without having to calibrate each time. Calibration is saved automatically.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My calibration is bad, does this mean I cannot use the communicator?” tab_id=”1500969986710-a7aaaf97-2d56″][vc_column_text]No. Even if the calibration is bad, it is possible to use the communicator in the grids where the cells have a large enough area. To access the grids whose functions are more advanced, it is necessary to repeat the calibration.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is calibration and how do I do it?” tab_id=”1500970015704-76bc93b7-7a13″][vc_column_text]Calibration is the process with which the pointer is calibrated based on the movement of the pupil and therefore of the gaze. During calibration, the gaze must remain as still as possible on the video feedback shown (the circle with the black-coloured centre). During calibration, it is recommended not to anticipate the movement of the gaze, even if you know that after the current point you should look at the next one; it is the calibration software that signals which feedback to look at.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the optimal positioning?” tab_id=”1500970036998-134dc684-d719″][vc_column_text]There is no optimal or standard positioning. The communicator should be positioned according to the individual and not vice versa. Generally, it is convenient to position the communicator at a distance of around 60-70 cm from the individual’s face, with an incline as close as possible to that of the face, and in such a way that the eyes are in the same line on the monitor as the gaze.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I clean the communicator?” tab_id=”1500970055575-ab12e147-1846″][vc_column_text]In order to remove any dust that gathers on the monitor, and in particular, in the eye pointer, we recommend regularly cleaning the communicator. Dust or dirt in the eye guard can in fact make pupil recognition less effective. There is regular maintenance information in the manual (paper or digital) provided with your communicator.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I leave the communicator connected to power when not in use?” tab_id=”1500970086198-db8f1968-86b0″][vc_column_text]When the communicator is not in use or turned off, unless it is on charge, we recommend that you disconnect it from the mains.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have turned the communicator off and it is on charge, when do I have to disconnect it from the mains?” tab_id=”1500970111056-dccf3f31-f2e6″][vc_column_text]Every communicator has an LED that shows its charging status. The first pages of the manual describe which LED is shown during charging. Once recharged, the LED will switch off, and you can disconnect the power supply.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I attach any peripheral device to the communicator?” tab_id=”1500970145296-37ba5d55-6528″][vc_column_text]Before connecting a peripheral device to the communicator, contact our Help Desk service on +39 0783 19 25 671. We will check the peripheral device\u2019s compatibility with the communicator, and proceed to install it. Compatible peripheral devices are shown in the user manual.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1464337871215{border-top-width: 1px !important;padding-top: 5vw !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;}”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1464337876029{padding-top: 0px !important;}”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:40|text_align:center|color:%231c1a19″ google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][vc_column_text] In our FAQ section, you…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6168","page","type-page","status-publish","hentry"],"yoast_head":"\nDomande frequenti e informazioni sui comunicatori per Disabili Dialog<\/title>\n<meta name=\"description\" content=\"Consulta le nostre domande frequenti e informazioni sui comunicatori per Disabili Dialog.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Domande frequenti e informazioni sui comunicatori per Disabili Dialog\" \/>\n<meta property=\"og:description\" content=\"Consulta le nostre domande frequenti e informazioni sui comunicatori per Disabili Dialog.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.dialogausili.com\/it\/domande-frequenti-dialog\/\" \/>\n<meta property=\"og:site_name\" content=\"Dialog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dialogausili\/\" \/>\n<meta property=\"article:modified_time\" content=\"2017-09-22T13:24:51+00:00\" \/>\n<meta name=\"twitter:card\" 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